Your people are your most important asset and your greatest risk
In coffee and hospitality, your team is everything. The quality of how you recruit, onboard, manage, develop, and part ways with people determines whether your business grows or gets stuck. Employment law is complex, constantly changing, and the consequences of getting it wrong are costly and time-consuming.
Through our specialist HR partner, 93 Degrees provides comprehensive people support that covers every stage of the Employee Life Cycle; from attraction and recruitment through to departure. Proactive, practical, and always employment law compliant.
We structure our People Solutions across five disciplines, each designed to address a specific aspect of how you build, run and develop your team. Whether you need a single deliverable or an ongoing strategic HR partnership, we tailor the engagement to what your business actually needs.
Five Disciplines
- People Strategy & Organisational Design
- People Operations & Employee Experience
- Learning, Capability & Leadership Development
- Culture, Inclusion & Organisational Health
- Reward & Recognition
Delivered by our specialist HR partner. Available as one-off projects or ongoing retained support.
Support at every stage of the Employee Life Cycle
Each discipline addresses a distinct layer of people management from the strategic foundations that shape your organisation down to the day-to-day operations that keep it running. Most growing businesses need more than one.
Discipline 01
People Strategy & Organisational Design
The disciplines that set direction, shape structure and build long-term capability. Right person, right job, right time.
- Strategic HR & L&D leadership
- Workforce planning
- Change management
- Equity, diversity & inclusion
- Job evaluation
- Compensation & benefits
Discipline 02
People Operations & Employee Experience
Everything that touches the employee lifecycle and day-to-day people management - supporting your ongoing operational needs.
- Attraction, recruitment & retention
- Employee relations
- Dispute resolution
- TUPE & business transfers
- Redundancy & restructuring
Discipline 03
Learning, Capability & Leadership Development
Building skills, competence and organisational learning systems so your team can work to their full potential.
- Training needs analysis (TNA)
- Training development & delivery
- Learning Management System (LMS)
- Customer service training
- Management & leadership training
Discipline 04
Culture, Inclusion & Organisational Health
The disciplines that shape how people feel, behave and perform - the unseen infrastructure that determines whether your business truly works.
- Equity, diversity & inclusion
- Employee engagement programmes
- Employee wellbeing
Discipline 05
Reward & Recognition
The technical foundations of fairness, competitiveness and structure ensuring your people feel valued and your business stays competitive.
- Job evaluation frameworks
- Financial compensation & benefits
- Non-financial recognition
- Benefits benchmarking
Managing, developing and recognising your teams
The three themes of People Solutions translate directly into the day-to-day reality of running a hospitality business and the moments where getting the people side right makes the biggest difference.
Managing Teams
Day-to-day people management in hospitality is complex; high turnover, varied contracts, complex employment law, and the constant challenge of maintaining standards under pressure. We provide the frameworks, documentation, and advisory support to manage people well and compliantly.
- Employment contracts & documentation
- Disciplinary & grievance processes
- Absence & performance management
- TUPE, redundancy & restructuring
- Employment law advice
Developing Teams
A team that is growing in capability is a team that stays engaged, performs to a higher standard, and supports your business as it scales. We design and deliver practical learning programmes from barista skills through to management and leadership development.
- Training needs analysis
- L&D programme design & delivery
- Learning Management System (LMS)
- Customer service programmes
- Management & leadership development
Recognising Teams
Recognition is more than a thank you. It is the combination of fair pay, meaningful benefits, and a culture where people feel seen and valued. Getting this right reduces turnover, improves engagement, and makes your business a place people want to work and stay.
- Compensation benchmarking
- Benefits design & review
- Job evaluation frameworks
- Employee engagement programmes
- Equity, diversity & inclusion
Specialist HR support, coordinated by 93 Degrees
People Solutions is delivered by our specialist HR partner and coordinated through 93 Degrees meaning it integrates seamlessly with your operational and strategic advisory work. One relationship, joined-up support.
- 01
One-off project
A handbook, a training programme, a restructure. Scoped, priced, and delivered cleanly.
- 02
Retained HR advisory
Ongoing access to specialist HR advice - employment law, employee relations, day-to-day people queries.
- 03
Strategic HR partnership
Embedded people strategy support that runs alongside your operational and growth advisory work.
- 04
Integrated engagement
Already working with us on operations or strategy? People support layers in seamlessly - same team, same point of contact.
Compliance at every step of the Employee Life Cycle
Employment law obligations exist at every stage; from how you advertise a role to how you end an employment relationship. Our HR partner ensures you meet them all, without it consuming your time.
Attraction & Hiring
Legally compliant job descriptions, interview processes, right to work checks, and offer documentation from day one.
Employment Documentation
Contracts, handbooks, policies, and procedures — written correctly and kept up to date with changes in employment law.
Employee Relations
Disciplinary, grievance, capability, and absence processes handled correctly; protecting both your business and your people.
Exit & Transitions
Redundancy, TUPE, restructuring, and departures managed compliantly; avoiding costly tribunal claims and reputational risk.
Ready to put your people first?
Whether you need a document, a programme, or an ongoing HR partner — start with a conversation. We will help you identify the right level of support for where your business is today.
Talk to Us Today